Bloody travel agent!

Check out the conversation below between Tour Exotica (a travel agent company in Kuching) representative, and myself over my india trip screw up.

She informed me that going to Bangalore does not require a visa and when I am about to check in, MAS says that I need a visa and was refused entry. Did the visa and ordered a second ticket to go, unfortunately it was too late, as the meeting finished earlier than scheduled. So fine, cancelled the second ticket too.

Now, why should I pay for a ticket I did not use and for the problem that was wholly caused by the travel agent?
Don't they know that I could have sue them for the loss of the company's business and my own personal loss which is worth thousand times more than the stupid ticket?

And after she agreed paying, she said "she doesn't feel good to talk loud"... what kind of attitude is that? Is she implying that if she feels good then she will talk loud(ly) to me? How much she has lost from paying for the ticket penalty? Not much. How much has she lost from losing my family and I as customer? Well... do your maths.

Our whole family has been her long time customer, doesn't she still want to keep us as a customer? Bloody hell, I feel like having a one night stand.

Damn I am so pissed!

(09:59:04) 郑秀俐。: nelson
(09:59:32) nelson: yes...
(09:59:40) nelson: i saw your message yesterday
(09:59:50) 郑秀俐。: ooooooooooooooook
(10:00:25) nelson: how come i need to pay your friend?
(10:01:57) 郑秀俐。: u give green light to willian issue tkt and he get joanne to proceed then last minute u cancel right?
(10:02:40) 郑秀俐。: n william do help you to book one night stay hotel in india
(10:02:55) nelson: yes I did, but the whole thing should not have happened if there's no problem with the visa right?
(10:03:56) 郑秀俐。: dont mind courrier me the mas tkt that i send to you
(10:04:14) nelson: I will send that ticket to you, no problem.
(10:08:33) 郑秀俐。: ok... never mind .. i pay for your second part also bout 2thousand plus.. dont want to lo so lo so liao... i was admitted hospital dont feel good to talk loud .. please send me back the mas ticket otherwise i lost bout 5thousand plus...thank you